TERMS OF SERVICE AND CLIENT AGREEMENT

Last Updated: 01/10/2025

1. INTRODUCTION These Terms of Service ("Terms") govern the relationship between Steve M A Sarl-S ("The Provider", "We", "Us"), registered in Luxembourg under RCS Number B300548, and the individual or entity purchasing services ("The Client", "You").

By purchasing any offering or booking a session, you agree to these Terms.

2. NATURE OF SERVICES

  • Coaching & Mentoring: We provide professional mentoring, strategy, and coaching services. These are designed to facilitate professional growth and personal development.

  • No Medical Advice: The Client understands that coaching is not therapy, counseling, or medical advice. If you require mental health support, please seek a licensed medical professional.

  • No Guarantees: While we provide the tools and strategy, specific outcomes (e.g., promotions, revenue increases, specific job offers) are the result of the Client’s actions and market conditions. We do not guarantee specific results.

3. PSYCHOMETRIC TOOLS & THIRD PARTIES

  • Third-Party Providers: Our services include assessments provided by third parties (e.g., EMP, EnneaTest). Mentor training is offered by MentorLab.

  • Data Accuracy: The Provider is not responsible for the accuracy of data provided by these third-party algorithms.

  • Availability: We are not liable for technical outages or service interruptions caused by these third-party platforms.

4. BOOKING, PAYMENT & FEES

  • Payment: Full payment is required prior to the commencement of the first session or the release of any psychometric results/reports, unless a payment plan has been explicitly agreed upon in writing.

  • Currency: All fees are billed in Euros (€).

  • Taxes: Prices are exclusive of VAT as applicable under Luxembourg law.

5. CANCELLATION & RESCHEDULING (The 24-Hour Rule) Time is our most valuable asset. To respect the Provider’s schedule and other clients:

  • Notice: You may reschedule or cancel a session up to 48 hours before the scheduled start time without penalty.

  • Late Cancellation/No-Show: Cancellations made within 48 hours of the session, or failure to attend ("No-Show"), will result in the session being forfeited. No refund will be issued for that session.

  • Coach Cancellation: If the Provider must cancel due to an emergency, the session will be rescheduled at the earliest possible convenience.

6. REFUNDS & RIGHT OF WITHDRAWAL

  • Services (Coaching, Mentoring, Workshops): Once a session has been paid for, it is non-refundable.

  • Digital Goods (Reports): Once a psychometric test has been administered or a personalised report has been generated, no refunds can be issued, as the service has been fully performed.

  • Unused Packages: If you purchase a package and decide to terminate early, refunds for unused sessions are at the sole discretion of the Provider, minus an administrative fee of 25% of the agreed total fee, subject to a minimum of €250.

  • Bespoke Programs: If you purchase a bespoke training or coaching program and decide to terminate early, refunds for any part unused are at the sole discretion of the Provider, minus an administrative fee of 25% of the agreed total fee, subject to a minimum of €2,500.

7. CONFIDENTIALITY

  • The Mentor’s Promise: The Provider agrees to keep all conversations and information shared by the Client strictly confidential, adhering to the Global Code of Ethics (EMCC standards).

  • Exceptions: Confidentiality may be broken only if: (a) required by law, (b) there is an imminent risk of harm to the Client or others, or (c) the Client gives written consent.

8. INTELLECTUAL PROPERTY

  • Ownership: All materials, frameworks, and training content provided by the Provider remain the intellectual property of Steve MA Sarl-S or its partners.

  • Usage: The Client is granted a license to use these materials for personal use only. You may not resell, reproduce, or distribute our materials.

9. LIMITATION OF LIABILITY To the fullest extent permitted by Luxembourg law, the Provider shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the services. The Provider’s total liability shall not exceed the total amount paid by the Client for the services in question.

10. GOVERNING LAW & JURISDICTION These Terms shall be governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg. Any disputes arising under this agreement shall be subject to the exclusive jurisdiction of the courts of Luxembourg City.